Refund policy
Dialect Fragrances offers free returns! That means you can return or exchange any fragrance that you don’t like within 30 days after receiving your order, and we will refund you the full price.
Please note that we are a small business and as such we cannot refund the shipping costs (if you order less than 3 fragrances, otherwise it's free).
We assume customers will try and spray once or twice the fragrance before returning, however we do not accept bottles that have been used more than this or outside our 30 day policy and they will be returned to you.
If you want to return or exchange a fragrance, please contact our Customer Services Team at hello@dialectfragrances.com and we will provide you with a free return label.
Please note that a photo of the fragrance is required for a return to be authorized (this step is detailed in the return request process).
We want to promote the discovery of fragrances so we will happily help you exchange a fragrance for another one that suits you better, unless you prefer a return!
Please note that we are a small business and as such we cannot refund the shipping costs (if you order less than 3 fragrances, otherwise it's free).
We assume customers will try and spray once or twice the fragrance before returning, however we do not accept bottles that have been used more than this or outside our 30 day policy and they will be returned to you.
If you want to return or exchange a fragrance, please contact our Customer Services Team at hello@dialectfragrances.com and we will provide you with a free return label.
Please note that a photo of the fragrance is required for a return to be authorized (this step is detailed in the return request process).
We want to promote the discovery of fragrances so we will happily help you exchange a fragrance for another one that suits you better, unless you prefer a return!