What is your return policy?
Dialect Fragrances offer free returns! You can return or exchange any fragrance that you don’t like within 30 days of receiving your order. If you choose to return a fragrance, we will refund the full price.
We offer a free return label, however, we cannot refund the shipping costs when you send less than 3 fragrances back.
We cannot accept returns on bottles that have been used extensively. We accept the return of bottles that have been sprayed once or twice only. If we find that a bottle has been used more than this, we will have to send it back to you.
Please contact our Customer Service team at firstname.lastname@example.org to return or exchange a fragrance.
Please note that a photo of the fragrance is required for a return to be authorised. (This step is explained in the return request process.)
We love discovering new fragrances, so we are happy to help you exchange a fragrance for another one that is better suited unless you prefer a return of course!
How do I return an order?
If you want to return a fragrance, please contact our Customer Services team at email@example.com so that we can provide you with a free return label.
Can I exchange a fragrance?
Yes. If you want to exchange a fragrance, please contact our Customer Services team at firstname.lastname@example.org.
When will I receive my refund?
Once your return has been received and inspected, we will refund your order within 5 working days.